Accessibility Information
At Oz Jet Boating, we are committed to providing an enjoyable and inclusive experience for our passengers. We strive to make our experience as accessible as possible and welcome enquiries from customers with specific accessibility requirements.
Due to the physical nature of jet boating experiences, some accessibility requirements may affect participation. We encourage guests to contact us before booking so we can discuss individual needs and provide information to help determine whether the experience is suitable.
Companion Card Holders
Oz Jet Boating is pleased to offer one complimentary companion ticket when a full-price ticket is purchased by a Companion Card holder. To pre-book companion tickets, please contact us.
Before You Book
- Boarding and disembarking procedures
- Accessibility of departure locations and facilities
- Companion and support person arrangements
- Storage of mobility aids where applicable
Arriving at Oz Jet Boating
Our scheduled Thrill Rides leave from the Eastern Pontoon, Circular Quay, Sydney 2000.
- The nearest taxi drop-off points are either 2 Alfred Street, Sydney, 2000 (190m from the Eastern Pontoon), or the Macquarie Street Roundabout (near Sydney Opera House – 190m from the Eastern Pontoon).
- The nearest Car Park is Wilson Car Parking, 2A Macquarie St, Sydney NSW 2000. Please find details on their website here.
- The nearest train station is Circular Quay. There are bus and tram stops nearby. Please plan your route with Transport NSW’s Trip Planner.
Wharf Access
Boarding requires a step across of around 35cm from the wharf onto the vessel and then a step down into fixed seating (approximately 40cm depending on the vessel). Support rails (pictured below) are available and staff can provide support; however, guests must be able to support themselves in a brace position (pushing with arms and feet to keep upright during the manoeuvres).
Wheelchairs, mobility aids, and personal belongings can be securely stored on the wharf during the ride. As the vessel configuration and nature of jet boating tours is unique, we request that guest with accessibility requirements speak with our team who can provide further information and advice.
Toilets
There is no toilet access on the Eastern Pontoon. Accessible public toilets are available at the Opera Bar (around 160m from the wharf).
Passengers who are deaf or hard of hearing
Our staff are on hand to assist guests who are deaf or hard of hearing. Please let us know what accommodations would be useful ahead of your ride.
Passengers who are blind or have low vision
Our staff are on hand to assist guests who are blind or have low vision. Please let us know what accommodations would be helpful ahead of your ride.
- Plain text versions of the safety and life jacket briefings can be accessed here. These are screen-reader compatible. However, if you have any issues with access, please contact us at ozjet@ozjetboating.com.au and we will amend as required.
- You can watch a pre-recorded ride POV with narrated description of the sights on our YouTube channel (coming soon).
- Guide Dogs are welcome on the wharf; however, they are not permitted on the jet boat during the ride due to safety considerations. Please contact us in advance to discuss your circumstances and available options, including arranging temporary supervision of the assistance animal by a member of our wharf team during the ride.
Medical Conditions and Safety Considerations
Jet boating is a high-speed adventure activity that involves rapid manoeuvres, turns, spins, and exposure to water spray. For safety reasons, participation may not be suitable for everyone.
Guests should consult with a medical professional if they have concerns regarding:
• Back, neck, head, heart, or shoulder conditions
• Recent injuries or surgeries
• Pregnancy
• Other medical conditions that may be affected by vigorous motion
Please find our full Terms and Conditions here. If you have any concerns, please contact our team before booking.
Assistance Animals
Neurodivergent Passengers and Passengers with Cognitive Disabilities
We welcome passengers with cognitive disabilities, learning disabilities, autism, ADHD, dementia, acquired brain injuries, and other neurodivergence.
Information to consider:
The Red Shark Thrill Ride runs for 30-minutes (including a safety briefing). The check-in process takes around 15 minutes, including storing personal belongings and fitting life jackets.
Our team may need to physically support you in wearing your life jacket and boarding/disembarking the jet boat. Each row has 5-seats, except for the front row which has 3. The total maximum capacity is 23 passengers, plus the Skipper, per vessel.
The life jacket and safety briefings can be viewed in advance here.
Jet boating is a fast-paced adventure activity that includes sudden acceleration, high-speed turns, spins, engine noise, wind, water spray, and proximity to other passengers. Some guests may find these sensory elements exciting, while others may find them overwhelming.
To help you decide whether the experience is suitable, we encourage you to contact our team before booking. We can provide information about:
- Boarding and safety briefing procedures
- Sensory aspects of the ride, including noise, movement, and water spray
- Opportunities to ask questions before departure
- Accommodations
If it would be helpful, guests are welcome to arrive early to familiarise themselves with the departure area and speak with our staff before boarding.
If there is anything we can do to make your visit more comfortable, please let us know and we will do our best to assist.
Website Accessibility
Oz Jet Boating is committed to improving the accessibility and usability of our website.
We aim to:
- Use clear and consistent navigation
- Provide alternative text for featured images
- Maintain readable colour contrast
- Support keyboard navigation
- Continually improve accessibility in line with recognised best practices
If you encounter any accessibility barriers while using our website, we welcome your feedback.